Frequently asked questions
How can I return an item?
- You can return items within 14 days of receipt.
- Important: The customer is responsible for the return shipping costs.
- Please use a package of your choice and ensure that you use an insured shipping method to avoid loss or damage.
- We do not issue a return slip .
Please include a copy of the invoice or order confirmation in the package.
Can I exchange an item?
- A direct exchange is not possible.
- Please return the item (at your own expense) and reorder the desired variant (e.g. different size or color).
What should I do if the item is damaged or incorrect?
- Please contact us to find a solution. Please send us an email to info@norbulaedchen.de with a photo of the item.
After checking, we will contact you and agree on the next steps—e.g., replacement delivery or refund.
When will I receive my refund?
- As soon as we receive and inspect your return, you will be refunded:
- within 5–10 working days
- to the same payment method you used for the purchase (e.g. credit card, PayPal, bank account)